M-E Companies

Client Satisfaction Survey

M•E Companies thanks you for your time and thoughts. We ask that you be forthright and honest about both M•E's successes and shortcomings so that we may correct problem areas and enhance the services our clients value.

Project Name:

Section I.

Please describe your recent interactions with M•E Companies, based on your experiences throughout the following project(s):

Did your project(s) involve the following services? Check all that apply.
Design/Build	LPA Management
Funding Assistance	Utility Coordination
Permit Expediting	Public Involvement
Regulatory Coordination	GPS Surveys

Why did you choose M•E Companies? Check all that apply.
Personnel/Technical Ability	Ability to Meet Schedule
Past Work	Fees (Lowest Price)
Services Offered	Referral *
Reputation	Other **
* Who referred you?
** Why did you choose M•E?

Section II.

Based on your company/organization's recent experience with M•E Companies, please rate our firm's performance related to the following criteria. If the question is not applicable, leave the line blank.

A = Exceeded Expectations	C = Minimally Met Expectations
B = Substantially Met Expectations	D = Failed to Meet Expectations

QUALITY
	A	B	C	D
Level of accuracy in plans and/or services
Thoroughness of work (as compared to scope(s))
Overall, quality of services provided by M•E

TIMELINESS
Project(s) completed' within desired schedule
M•E's response time in:
Fulfilling your requests and addressing your comments
Returning your phone calls and/or e-mails
Providing you work with work progress updates
Overall, M•E's reliability/dependability

VALUE
M•E's fees, compared to services/value received

PROFESSIONALISM
M•E's key personnel's:
Technical knowledge
Ability to apply innovative technical concepts to meet your needs
Ability to work with your staff
Frequency of contact/followup
Overall, how well the key personnel met your expectations

PROJECT MANAGEMENT
M•E's management of the project process
Range of services M•E provided
Overall, your company's/organization's experience with M•E

Section III.

Please evaluate your experience(s) with M•E Companies, providing examples wherever possible.

What has M•E Companies done that exceeded your expectations?

What could M•E Companies do better?

Any additional constructive comments for our consideration?

Section IV.

How may we help with your future needs?

Do you have upcoming projects M•E can assist with? If so, please describe:

Would you like information on other M•E services? Check all that apply.
Project Management/Planning	Construction Management
Transportation	Surveying
Site Development	Right-of-Way Acquisition
Water/Wastewater	Funding Administration
Permit Express	* Other:
* Other:

Your contact information:
Name:
Title:
Organization:
Mailing address:
E-mail address:

May we use your comments in our marketing materials?
Yes	No